Terms & Conditions

1. Scope of application

1.1. The website and services are offered by Swissploitation Films LLC. It is the official website for the film entitled ‘Mad Heidi’ (madheidi.com). The website is used to publish information on the current status of the production, to offer merchandising products for sale, including the film as video on demand.

1.2. By using the website and services, you agree to these General Terms & Conditions (GTC). When using individual services on madheidi.com, you will be asked to confirm your consent to these GTC by activating a specific field.

1.3. We reserve the right to update these GTC. New versions of these GTC will not be applied retroactively, but will apply from the date of entry into force as specified by us. If you continue to use the services of madheidi.com after such amendments, you will be deemed to have given your consent to the new GTC.

2. Data protection

2.1. We comply with the statutory provisions on data protection. By using our website, you agree to the following rules on the use of your personal information.

2.2. We process your personal information only to the extent required to provide the requested services to you. However, you agree that the personal data provided by you may be stored in electronic format.

2.3. We are authorised to use the collected data to the extent necessary to settle services subject to payment. When you access the services provided by madheidi.com, your data is anonymised and stored with the help of a cookie. These cookies do not contain any personal data, but are used exclusively to maintain the website’s functions.

2.4. To prevent misuse and fraud, we are entitled to store the IP addresses of users of our internet services. However, we take appropriate technical and organisational measures to protect against unauthorised processing of data, and we use this data only to provide services to you.

2.5. We erase the stored data as soon as it is no longer needed, but at the latest one year after release of the film.

3. General terms of use

3.1. The madheidi.com website can be used without registration.

3.2. Only legal entities and natural persons with full capacity to act are permitted to use this website. By agreeing to these GTC, you confirm that you meet this requirement.

3.3. Products can be purchased without creation of a user profile.

3.4. Heidi Bonds purchased without a user profile are credited to you as soon as you create a user profile, using the email address provided for the purchase.

4. User profile

4.1. You can create a user profile to manage your orders.

4.2. The user profile is private and password-protected. 

4.3. You can delete your user profile at any time.

5. Payment procedure

5.1. If you execute transactions subject to payment on our website, you will be invoiced using the means of payment selected by you when you finalised the transaction or in your customer account.

5.2. Your means of payment is debited immediately on conclusion of the contract. Where a refund has to be made, it will be credited directly to the form of payment used to make the payment.

7. Merchandise

7.1. Various merchandising products are offered for sale on our website.  

7.2. An estimated delivery date is provided on the website. Any liability for delays is excluded.

7.3. We will contact you if a product subject to a minimum order volume cannot be met. In this case, you can request a refund of the purchase price or buy products of equal value on our website.

7.4. If a product received from us is damaged, you can exchange it for a new copy of the same product. If the product is no longer available, you will receive a voucher for the same amount that you can use to buy other products on our website. In order to exercise this right, you must return the damaged product to us. 

7.5. If you acquire a merchandising product on our website, you can return it within 14 days against reimbursement of the full purchase price. Only unused products in their original packaging may be returned.

9. Final provisions